Refund policy

Return & Refund Policy

Last Updated: 17 October 2026

At PawGether, your satisfaction is our priority. We want you to shop with confidence, which is why we offer a 30-day return policy, free returns and free exchanges.

1. 30-Day Return Policy

We accept returns within 30 days of receiving your order.

To qualify for a return under our voluntary 30-day policy:

  • Items must be unused and unworn.
  • Products must be in their original condition.
  • Original packaging should be included where available.
  • Proof of purchase or an order number must be provided.

You may try on sneakers indoors to check the fit, provided they remain unused and in their original condition.

These conditions do not affect your statutory consumer rights.

2. Free Return Shipping

We offer free return shipping for eligible returns, including change-of-mind returns.

To start a return, please email contact@pawgether.co.uk with your order number and the item you wish to return.

Our customer support team will provide return instructions at no additional shipping cost.

Please contact us before sending any items back so we can arrange your return correctly.

3. Return Address

PawGether
47 Tivoli Garden
Grimsby
DN32 7SE
United Kingdom

Please follow the return instructions provided by our customer support team.

4. Free Exchanges

We offer free exchanges for eligible products, including size exchanges.

If your sneakers do not fit correctly or you would prefer another available size, please contact us within 30 days of delivery.

To request an exchange:

Exchanged items must meet the conditions of our voluntary return policy.

Exchanges are subject to product availability. If your requested item is unavailable, we will discuss alternative options, including a refund where applicable.

Return shipping and replacement shipping are free for eligible exchanges.

5. Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If you receive a damaged, defective or incorrect item, contact us at contact@pawgether.co.uk.

Please include your order number, a description of the issue and photographs where available.

We will review your request and arrange an appropriate resolution, such as a repair, replacement or refund, in accordance with applicable consumer law.

Your statutory rights for faulty or misdescribed goods are not limited by our 30-day voluntary return conditions.

6. Refunds

Once we receive your returned item, we will inspect it and notify you whether your return has been approved.

For approved voluntary returns:

  • Refunds will be issued to your original payment method.
  • We aim to process refunds within 5 business days after inspection.
  • Your bank or payment provider may require additional time to display the refund.

For returns made under a statutory cancellation right, we will comply with the applicable legal refund deadlines. We will not delay a legally due refund solely to complete an inspection.

7. Order Cancellations

You may request cancellation of your order before processing or fulfilment begins.

To request cancellation, please contact contact@pawgether.co.uk as soon as possible with your order number.

If processing or fulfilment has already started, we may be unable to accommodate a voluntary cancellation request under this provision.

This does not affect any statutory right to cancel an eligible distance purchase, including after dispatch or delivery.

8. UK Consumer Rights

If you are a UK consumer purchasing online, you generally have a statutory right to cancel an eligible order within 14 days after receiving your goods, without giving a reason.

After notifying us of cancellation, you generally have a further 14 days to send the goods back.

For valid statutory cancellations:

  • We will refund the price of the cancelled goods.
  • We will refund the original standard delivery charge where required by law. Additional charges for premium delivery options may be excluded.
  • We will provide free return shipping in accordance with our store policy.
  • Refunds will be made within 14 days of receiving the returned goods or receiving satisfactory evidence that they have been sent back, whichever is earlier, where the law permits us to wait for their return.

Consumers may handle goods as reasonably necessary to establish their nature, characteristics and functioning. Excessive handling may result in a lawful deduction from the refund.

Our voluntary 30-day return policy provides additional benefits and does not replace or restrict statutory cancellation rights.

Under the Consumer Rights Act 2015, UK consumers also have rights relating to goods that are faulty, not as described or not of satisfactory quality, including a short-term right to reject qualifying faulty goods within 30 days and other remedies where applicable.

9. International Returns

International customers may request returns within 30 days of delivery under our voluntary return policy.

Eligible returns and exchanges include free return shipping.

Please contact contact@pawgether.co.uk before returning an international order so that we can provide the appropriate return instructions.

Any applicable mandatory consumer rights in your country remain unaffected.

10. Contact Information

If you have questions about returns, refunds, exchanges or cancellations, our customer support team is here to assist you.

PawGether
Email: contact@pawgether.co.uk
Return Address:
47 Tivoli Garden
Grimsby
DN32 7SE
United Kingdom

We are committed to making your shopping experience straightforward, transparent and reliable.